☕ Protecting Your Rental Business

Hey 👋

Fraud and theft are real risks in the rental industry. With high-value equipment constantly moving, strong verification and secure payments are key to protecting your business. Here’s how to stay ahead:

Best Practices to Prevent Rental Fraud & Theft

Always Verify Identity

• Request a photo ID and ensure it matches the renter.

• If you have first time renters, ask for a second piece of ID to reduce fraudulent transactions.

• Record vehicle details for walk-in customers, including make, model, and license plate.

Secure Equipment Pickups & Deliveries

• Double-check phone orders by calling the contact person before delivery.

• Never leave equipment unattended at job sites—always verify the recipient with an ID and signature.

• Pick up equipment promptly once the rental period is over.

Ensure Financial Protection

• Always require a signed rental agreement and a valid driver’s license number.

• Collect a credit card imprint before releasing equipment.

• Pre-authorized credit agreements help protect against unpaid balances.

How Heyquip Ensures Secure Online Payments

At Heyquip, we take security seriously. That’s why we’ve implemented best practices from the industry.

• We partnered with Stripe to instantly verify identity and flag suspicious activity on the credit card used.

• We also automated contract signing so you can rest assured to trace your contracts and signatures. 

Our online platform enables seamless and secure transactions, so your customers can pay online without the hassle of manual approvals or unnecessary delays.

👉Click here to access the prevention guide from the CRA.